| Updated September 27 |
| Effective Date: May 15, 2026 |
| We understand that your privacy when using our site, products, and software is important, especially when engaging in business transactions or communicating sensitive personal information. This Notice will govern our Privacy Policy for users of this site, JoinOne Vape products, and this software. |
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Your Personal Information
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| Information we collect from customers helps us personalize and continually improve our customer service. Here is some of the information we collect from our users. |
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| Email Address: When you subscribe to our newsletter or contact us, we collect your email address as essential information. |
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| Phone Number: When you contact us, we collect your phone number as essential information so we can respond to you. |
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| Details of your visits to our site, including but not limited to, full Uniform Resource Locators (URL), traffic data, location data, weblogs and other communication data, whether required for our own service provision purposes or otherwise, and the resources that you access. |
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| Internet Protocol (IP) address used to connect your computer to the Internet. This includes, where available, your IP address, operating system, browser type and time zone setting. IP addresses are not linked to personally identifiable information. |
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| Cookies: Currently we have placed Google Analytics tracking code on our site and Google will use cookies to store visitors’ information to help analyze traffic. All information collected by Google is anonymous, and no user-identifiable information will be collected and stored. In short, Google and JoinOne Vape will not know who you are. If you have concerns regarding this, you can choose to refuse to accept cookies when browsing our official website through your web browser settings. |
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Data Usage
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| We use information held about you in the following ways: |
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| To fulfill a contract we have with you: |
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| When you wish to contact us, we will use your information to provide service to you and fulfill our contractual obligations to you. |
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| For pursuing our legitimate interest: |
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| Our legitimate interests include updating our records, fulfilling our legal, compliance and contractual duties, improving our site and services, developing new products and services and promoting them. This also includes conducting market research or general marketing activities. To manage and promote our business, we use your information: |
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| To provide and improve our products and services, and to answer your requests if you contact us. |
| To record communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes, and for fact-finding in order to handle any complaints or issues you may raise. |
| To notify you about changes to our products or services, our site, or other changes that may affect you. |
| To provide you with, or allow selected third parties to provide you with, information about other goods and services we offer that are similar to those that you have already purchased or enquired about. |
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| To identify visitors to our sites, including for online services, and to gather information when you post comments, so we can contact you and use the information to improve our products or services. |
| To provide you with, or permit selected third parties to provide you with, information about goods or services when you have requested to receive it. |
| To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. |
| To allow you to participate in interactive features of our services, when you choose to do so. |
| To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where required by law, we: |
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| 1. record communications, including incoming and outgoing calls and emails, |
| 2. use other organizations to help with your complaints or inquiries. |
| To comply with the law, assess and enforce legal or contractual rights and claims, and for compliance monitoring, auditing and training: |
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| We record communications, including incoming and outgoing calls and emails. We keep records such as operational incidents. |
| Where you consent: |
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| 1. If you are a new customer and we allow selected third parties to use your data, we (or they) will contact you by electronic means if you have consented to this. |
| 2. Use of cookies or similar technologies on the website and in digital marketing, including analytical cookies. For more details on our use of these technologies, click here to see our Cookie Policy. |
| 3. Use of data for other purposes where we explain that use at the point of asking for your consent. |
| Where you give consent, you can withdraw it at any time or request to have your data deleted by emailing support@joinonevape.fr. |
| In this case, we may only continue to use your data if another legal basis applies, such as where we are required to do so by law. |
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| To comply with the law: |
| Where we are required by law to process your data, we will do so. |
| This may include: |
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| Legal, compliance, regulatory, and investigative purposes, including for governmental agencies and law enforcement. |
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Security and Data Retention
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| All information you provide to us is stored on our secure servers. We make reasonable efforts to ensure that data is accurate, complete, current, and reliable for its intended use. We use appropriate technical and organizational measures and safeguards to protect your personal data from unauthorized access, misuse, alteration, or loss. These measures include, but are not limited to: |
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| Physical measures: secure storage of confidential documents and IT equipment, secure offices, key card access, etc. |
| IT measures: password-protected access to hardware and systems. |
| Our internal policies and procedures are designed to ensure the protection of the confidentiality and accuracy of all data we collect or process. To the extent we disclose personal data to clients or third parties, we require them to adequately protect the security and confidentiality of such information and to process such data in accordance with applicable laws. |
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| Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. |
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| We will generally retain your personal data for no longer than the maximum retention period provided by the applicable legislation in your country, after which it will be destroyed if no longer necessary for the purposes for which it was collected. |
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Data Transfer
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| Your personal data may be transferred to, and stored and processed in, one or more countries, including countries that do not provide equivalent protection for personal data. |
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| In these circumstances, we will take reasonable steps and implement appropriate measures to ensure that your personal data is adequately protected in accordance with applicable data protection laws. |
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| These measures typically include: |
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| ●where the transfer is to a country that has been deemed to provide an adequate level of protection under applicable data protection laws; |
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| ● where the transfer is otherwise permitted by applicable data protection laws. |
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Links to Other Sites
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| We may provide links to other websites for your convenience and information. These sites operate independently of elfbar.fr and may have their own privacy policies in place, which we strongly recommend you review if you visit any linked sites. To the extent any linked sites you visit are not affiliated with ELFBAR, we are not responsible for their content or any use of the sites. |
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Age Limit
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| Our products are intended for adult smokers and vapers, aged 18 or older, or of legal smoking age in your state. We do not intentionally collect or solicit personal information from individuals under 18 years of age. If we discover that we have received information from a person under 18, in violation of our policy, we will immediately delete that information. If you believe that we hold information from someone under 18, please contact us. |
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Terms of Use, Notices, and Revisions
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| If you choose to visit elfbar.fr, your visit and any dispute regarding privacy are subject to this notice and our terms of use, including limitations on damages and arbitration of disputes. If you have any privacy concerns at elfbar.fr, please contact us with a detailed description and we will try to resolve the issue. |
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| As our business is constantly evolving, our privacy notice and terms of use will also change. We may send periodic reminders of our notices and conditions via email, unless you have asked us not to, and we encourage you to check our website frequently for recent changes. Unless otherwise stated, our current privacy notice applies to all information we hold about you and your account. We will post a notice on this site to inform you of any material changes to our privacy policy. |
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| Contact: support@joinonevape.fr |
